Gentle Dental of West Chester
125 Turner Lane, West Chester, PA 19380

Privacy Policy

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires all health care records and other individually identifiable health information (protected health information) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal law gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information. As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information.

Without specific written authorization, we are permitted to use and disclose your health care records for the purposes of treatment, payment and health care operations.

  • Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. Examples of treatment would include crowns, fillings, teeth cleaning services, etc.
  • Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your dental plan for your dental services.
  • Health Care Operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example would include a periodic assessment of our documentation protocols, etc.

In addition, your confidential information may be used to remind you of an appointment (by phone or mail) or provide you with information about treatment options or other health-related services including release of information to friends and family members that are directly involved in your care or who assist in taking care of you. We will use and disclose your protected when we are required to do so by federal, state or local law. We may disclose your PROTECTED HEALTH INFORMATION to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested. We will release your PROTECTED HEALTH INFORMATION if requested by a law enforcement official for any circumstance required by law. We may release your PROTECTED HEALTH INFORMATION to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. We may release PROTECTED HEALTH INFORMATION to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor. We may use and disclose your PROTECTED HEALTH INFORMATION when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat. We may disclose your PROTECTED HEALTH INFORMATION if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. We may disclose your PROTECTED HEALTH INFORMATION to federal officials for intelligence and national security activities authorized by law. We may disclose PROTECTED HEALTH INFORMATION to federal officials in order to protect the President, other officials or foreign heads of state, or to conduct investigations. We may disclose your PROTECTED HEALTH INFORMATION to correctional institutions or law enforcement HIPAA/@Notice of Privacy Practices.doc officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals or the public. We may release your PROTECTED HEALTH INFORMATION for workers’ compensation and similar programs.

Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.

You have certain rights in regards to your PROTECTED HEALTH INFORMATION, which you can exercise by presenting a written request to our Privacy Officer at the practice address listed below:

  • The right to request restrictions on certain uses and disclosures of PROTECTED HEALTH INFORMATION, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.
  • The right to request to receive confidential communications of PROTECTED HEALTH INFORMATION from us by alternative means or at alternative locations.
  • The right to access, inspect and copy your PROTECTED HEALTH INFORMATION.
  • The right to request an amendment to your PROTECTED HEALTH INFORMATION.
  • The right to receive an accounting of disclosures of PROTECTED HEALTH INFORMATION outside of treatment, payment and health care operations.
  • The right to obtain a paper copy of this notice from us upon request.

We are required by law to maintain the privacy of your PROTECTED HEALTH INFORMATION and to provide you with notice of our legal duties and privacy practices with respect to PROTECTED HEALTH INFORMATION.

We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all PROTECTED HEALTH INFORMATION that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice from this office.

You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.

For more information about our Privacy Practices, please contact:
Dental Care Alliance
6240 Lake Osprey Dr.
Sarasota, FL 34240
Ph #: 941-955-3150

For more information about HIPAA or to file a complaint:
The U.S. Department of Health & Human Services
Office of Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
877-696-6775 (toll-free)

Read What Our Patients Say
Patient Reviews
Extremely kind. Great customer service. They were able to schedule me in for an emergency appointment the same day I called.
Mike C.
As always, I had a great visit.
Lucy D.
Fast and painless tooth extraction
Chris N.
polite and painless
Douglas L.
The office was clean and the staff was friendly and professional. The doctor was very caring and helpful.
Shauna M.
Dr. Valentine is very very nice and very patient with me I know I can be a difficult patient at times. I am thankful to her and her staff
Carolyn B.
Most professional, friendly and accomodating.
Frank P.
As always, everyone in the West Chester office are awesome!
Lucy D.
Fast, great service from friendly staff.
Anonymous
Still amazing! Dr. Penfil and Laura! They are awesome!
Jacqueline W.
This is my first visit. The staff is very nice on the phone and in person. I really like Dr. Valentine. She is thorough,caring of my needs and made […]
Susan F.
I was very pleased with Dr. Valentine's professional work. She always makes me feel very comfortable!
Joseph Y.
treatment was very gentle
Anonymous
Dr Valentine continues to be the best dentist I've seen. Quick, painless, efficient. Couldn't be happier.
Bret R.
Dr. Valentine is very personable, and truly seems to care. She makes sure that you see your X-rays in order to understand exactly what may be an […]
Thomas S.
I was able to get in the same day for a broken filling replacement. I was explained my options to fix the tooth along with the financial impact […]
Curt L.
Everyone at Gentle Dental is professional and polite. Dr. Valentine checked out my situation and provided me with her professional opinion and […]
John R.
I had a good experience this past Friday. I had 2 teeth extracted by Dr. Valentine. She did a great job. She is very nice and professional at the […]
Patricia D.
Great service and everyone was extremely helpful and informative.
Sean P.
Difficult situation worked out very well so far.
Michael S.
Great appointment as always!
Lucy D.
Dr. Valentine is great!
Sean P.
Always a good experience
James K.
Great folks to be around during a trip to the dentist. Everything went perfectly! I was in and out before I knew it.
Chris T.
You guys were awesome !
Matthew R.
It was pleasurable.
Maria M.
Excellent service and great advice.
Lee T.
Friendly, accommodating, and most importantly the work that's been done on my teeth is fantastic. I could ask for anything more in a practice.
Wesley W.
I have been seeing Dr. Penfil for over 25 years and highly recommend this dentist!
Anonymous
Both excellent dental care and an efficient and informative office staff and administrative system.
Douglas S.
Dr Penfill is very, very thorough
David G.
very good dentist would recommend to anyone.
Elwood C.
Saw me immediately for dental emergency
James K.
I was taken on time. Service was quick and painless. I had a filling done and a cleaning the previous week. Everyone from the receptionist to the […]
Al K.
I had a great experience. Thank you
Regina G.
Every one is so nice and they make you feel comfortable !!
Pamela J.
very through
Beverly J.
They do great work very happy and I would recommend everyone to go there.
Elwood C.
Dr Penfill is awesome!!
David G.
Always on time for appointments and very friendly staff.
Anonymous
Made me feel comfortable and people were friendly
Pamela J.
I have been treated with respect from the front desk, Dentist to the paying of my bill. This is from a life long dentist hater who is no longer in […]
Nancy H.
Excellent service and professional staff.
Rebecca A.
The folks at Gentle Dental are professional and friendly.
Anonymous
Caring, patient treatment. Answered all of my questions and kept me apprised of what was going on. Friendly, excellent and painless care. Very good!
Daniel M.
As always, everyone that works at Gentle Dental West Chester are awesome.
Lucy D.
I have finally found a dentist (Dr. Valentine) who is absolutely amazing. She is professional, sincere and efficient. I never leave her office […]
Melinda A.
Painless!
Sharon R.
Very accommodating
James K.
Great dentist, very personable and put me at ease right away. And that's saying something since you usually have to gas me before I'd let you near me.
Dusty T.
Office Hours
Mon. – 8:00 AM - 5:00 PM
Tue. – 9:00 AM - 5:00 PM
Wed. – 8:00 AM - 5:00 PM
Thu. – 8:00 AM - 5:00 PM
Fri. – 9:00 AM - 1:00 PM
Sat. – Closed
Sun. – Closed
Phone: (484) 643-4417
Fax: (610) 738-9445
Healthcare Financing with
CareCredit
We Accept Most Insurance Plans!
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We accept most insurance plans and will be happy to help you understand the coverage that you have. We will do our best to see that you receive your maximum insurance benefits for all covered services.

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For appointments, call us at: (484) 643-4417 or
Request an Appointment
For appointments, call: (484) 643-4417
Office Hours
  • Monday 8:00 AM - 5:00 PM
  • Tuesday 9:00 AM - 5:00 PM
  • Wednesday 8:00 AM - 5:00 PM
  • Thursday 8:00 AM - 5:00 PM
  • Friday 9:00 AM - 1:00 PM
  • Saturday Closed
  • Sunday Closed
Get in touch:
  • Phone: (484) 643-4417
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